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FAQ

My transaction was declined on Monetico, but my credit card is perfectly valid. How can I register?

Please note that in the address field on the Monetico-Desjardins secure site, it is important to not use any special characters. For example, if your address is “52 Saint-André Street” (no need for more details) you should omit the accent and enter “52 Saint-Andre Street” instead. The address must also match your credit card billing address.

I didn’t receive a registration confirmation/I’ve lost my registration confirmation. Where can I find it?

Check your junk mail folder. Depending on your inbox security settings, the registration confirmation might not make it through your spam filter, especially if you have a Hotmail account. If you still can’t find your confirmation, go to the registration section for your event and click through the registration confirmation module. Available soon.

I registered for a race, but I can’t take part anymore. What are my options?

Registration fees are non-refundable and non-transferable to another year, no matter what the reason. You agreed to these terms when you registered. Here are your options:

  • Change to another distance: For example, you can switch from a half-marathon to a 10K for a $10 administration fee by completing this form. If you want to switch to a longer distance, you’ll have to pay the difference between what you initially paid and the fee for the distance that was payable at that time, plus the administration fee. Please note that this is only possible while enough bibs are still available for your chosen distance. Form here.
  • Transfer registration to someone else: An administration fee of $15 will apply. Click here to fill out the form. Important: Check the deadline for transfers for your event. Form here.

Can I run with a stroller?

Strollers are allowed on the course for these races: Demi-marathon Oasis de Lévis, Descente Royale de Québec and Marathon SSQ de Québec. If you’d like to use the shuttle service, you’ll need to make sure your stroller fits in the compartment under the bus. Participants with strollers should board the last bus so as not to delay the boarding process for others. Please start the race at the back of your start corral or the back of the starting pack. Parents with strollers must not run the course in tandem alongside another stroller.

What do I need to pick up my bib?

To pick up your bib, you must show your registration confirmation. You can show us the confirmation on your phone or show us a printout.

Can someone else pick up my bib instead?

Yes, provided that person shows us the confirmation you received by email.

Will the Marathon SSQ de Québec count as a qualifier for the Boston Marathon?

Yes, you can use your time from this event as a qualifying time for the Boston Marathon. The course is certified by the Association of International Marathons and Distance Races (AIMS).

I signed my child up for the Tanguay Kids Run. Can I run alongside him or her?

One parent is allowed to run alongside his or her child on the course free of charge in the following races: Demi-marathon Oasis de Lévis, Trail du Coureur des Bois de Québec and Descente Royale de Québec. If you want to run alongside your child during the Marathon SSQ de Québec you’ll have to register for the SSQ Health 5K and sign them up for the Tanguay 5K Kids Race.

My child isn’t registered, but I’d like him or her to join me for the meal after the race. What’s the cost for kids?

The cost is $15 (including taxes), the same price as a post-race meal for adults. We suggest you share your post-race meal with your child, depending on age, of course.

I think there’s an error in my time. What should I do?

Remember, the chip time is shorter than the gun time, as this only starts when you cross the timing mat at the start line. The further back you are in the starting pack, the greater the difference between these times will be. For any timing errors, please click here to contact our official timer, Sportstats, directly.

I’m registered for one of the Sunday events at the Marathon SSQ de Québec, and I forgot to go pick up my bib. Can I still run the race?

Sorry, that’s a no. No bibs will be handed out on the Sunday morning. Without a bib, you won’t be allowed to board the shuttles, you won’t have access to any of the services, and you’ll be escorted off the course if you try to run. You must pick up your bib from the Sports & Fitness Expo.

Can I run with headphones?

Yes, you can run with headphones so long as you can still hear sounds around you, like another runner asking you to let her pass or a police officer or volunteer giving you instructions. This is important for your safety and the safety of other runners and volunteers.

I’m running the Oasis 13K at the Défi des escaliers de Québec and I want to change my 8:25 a.m. start time to 8:45 a.m. Can I do this?

Yes, you can, but it counts as a change of race since these two start times are two separate legs in our system. To change races, you’ll need to call us at (418) 977-1122. Note that there will be a $10 administration fee. You could also choose to switch to the 9:05 a.m. start time free of charge on the morning of the event.