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FAQ

My transaction was declined on Monetico, but my credit card is perfectly valid. How can I register?

Please note that in the address field on the Monetico-Desjardins secure site, it is important to not use any special characters. For example, if your address is “52 Saint-André Street” (no need for more details) you should omit the accent and enter “52 Saint-Andre Street” instead. The address must also match your credit card billing address.

I didn’t receive a registration confirmation/I’ve lost my registration confirmation. Where can I find it?

Check your junk mail, the security level of email boxes can make your registration confirmation rejected if you have a Hotmail address. If you still do not find it, you can go to the “Registration” section of the event to which you entered and use the registration Confirmation/Bib number module. In addition, we will send you a confirmation email near the event date with your bib number.

I registered for a race, but I can’t take part anymore. What are my options?

Registration fees are non-refundable and non-transferable to another year, no matter what the reason. You agreed to these terms when you registered. Here are your options:

  • Change to another distance: For example, you can switch from a half-marathon to a 10K for a $10 administration fee by completing this form. If you want to switch to a longer distance, you’ll have to pay the difference between what you initially paid and the fee for the distance that was payable at that time, plus the administration fee. Please note that this is only possible while enough bibs are still available for your chosen distance. Form here.
  • Transfer registration to someone else: An administration fee of $15 will apply. Click here to fill out the form. Important: Check the deadline for transfers for your event. Form here.

Please note that there is now a deadline for these requests.

Can I run with a stroller?

Strollers are allowed on the following races: Half marathon Oasis Lévis, Descent Royale Québec and Marathon SSQ Québec. If you’d like to use the shuttle service, you’ll need to make sure your stroller fits in the compartment under the bus. Participants with strollers should board the last bus so as not to delay the boarding process for others. Please start the race at the back of your start corral or the back of the starting pack. Parents with strollers must not run the course in tandem alongside another stroller.

What do I need to pick up my bib?

To retrieve your bib, you must submit your registration confirmation in addition to an identity card. We accept that you submit your confirmation on paper or on your phone.

Can someone else pick up my bib instead?

Yes, provided that person shows us the confirmation you received by email.

Will the Marathon SSQ de Québec count as a qualifier for the Boston Marathon?

Yes, you can use your time from this event as a qualifying time for the Boston Marathon. The course is certified by the Association of International Marathons and Distance Races (AIMS).

I signed my child up for the Tanguay Kids Run. Can I run alongside him or her?

A parent is allowed to accompany their child for free on the different courses of the youth races.

My child isn’t registered, but I’d like him or her to join me for the meal after the race. What’s the cost for kids?

It will cost $15 (taxes included), which is the same price as an after-race snack for adults. Depending on your child’s age, we advise you to share your after-race snack with him or her.

I think there’s an error in my time. What should I do?

Remember, the chip time is shorter than the gun time, as this only starts when you cross the timing mat at the start line. The further back you are in the starting pack, the greater the difference between these times will be. For any timing errors, please click here to contact our official timer, Sportstats, directly.

I’m registered for one of the Sunday events at the Marathon SSQ de Québec, and I forgot to go pick up my bib. Can I still run the race?

Unfortunately, No. Please note that no bibs are given on Sunday mornings. Without bib, you will not be entitled to the services and you expose yourself to be out of the course. You must go and pick up your bib at the Je cours Qc Expo.

Can I run with headphones?

Yes, you can run with headphones so long as you can still hear sounds around you, like another runner asking you to let her pass or a police officer or volunteer giving you instructions. This is important for your safety and the safety of other runners and volunteers.

I participate in the 13 km Oasis of the challenge of the stairways of Quebec and I want to change the time of my departure, 8h or 8:20. Is that possible?

Yes, you can, but it counts as a change of race since these two start times are two separate legs in our system. To change races, you’ll need to call us at (418) 977-1122. Note that there will be a $10 administration fee. You could also choose to switch to the 9:05 a.m. start time free of charge on the morning of the event.